Refund Policy

Overview

At poolcleaningrobot.store, operated by Avish Aquatech Trading LLC, Dubai, we aim to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may return it within 7 days of receipt for a refund or exchange.

Return Eligibility

To be eligible for a return:

• Your item must be unused, in the same condition that you received it, and in its original packaging.

• You must have the receipt or proof of purchase.

Return Process

1. Request a Return:

   • Contact us at support@poolcleaningrobot.store within 7 days of receiving your order. Please include your order number and the reason for the return in your email.

   • We will respond with instructions on how to proceed with the return.

2. Prepare the Return:

   • Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.

   • Ensure that the package is securely sealed.

3. Return Shipping:

   • You will be responsible for the cost of return shipping. Shipping costs are non-refundable.

   • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Return Address:

   • Avish Aquatech Trading LLC

   • Dubai, UAE

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@poolcleaningrobot.store.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards

• Downloadable software products

• Items not in their original condition, damaged, or missing parts for reasons not due to our error

Contact Us

For more information about our return policy, if you have questions, or if you need assistance with a return, please contact us at:

Email: support@poolcleaningrobot.store
Mail: Avish Aquatech Trading LLC, Dubai, UAE